Support

We're dedicated to helping you reach your goals. Our support channels are designed to provide focused assistance as quickly as possible.

Support Policy

To ensure focused assistance, training-related questions are handled for premium and trial users only. We aim to respond to all inquiries within 3 business days.

Web Dashboard

The primary way to ask for help is via the "Ask a Question" feature on your web dashboard.

•Log in to your TrainAsONE account.
•Navigate to your Dashboard.
•Look for the "Ask a Question" button/link.

Mobile Application

Use the "Submit Bug Report" feature within the mobile app to ask questions or report issues.

•Open the TrainAsONE mobile app.
•Tap the navigation menu (the "hamburger" icon with 3 lines).
•The menu is accessible from Home, Calendar, History, or Charts.
•Select "Submit Bug Report" from the menu.

Still need help?

Check our comprehensive FAQs for immediate answers to common questions.

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