My TrainAsONE mobile app's data does not seem to be up to date. What can I do?

If your mobile app data seems out of sync with our servers, here’s how to troubleshoot:

Initial Checks

1. Is the app currently syncing? Look for a 'spinner' icon on the Home screen, usually to the right of the 'Home' title. If it's spinning, please wait for it to finish.

2. Are notification permissions enabled? The TrainAsONE app uses notifications to help trigger data syncs. Please ensure these permissions are granted in your phone's settings for our app.

Troubleshooting Steps

1. Try a manual refresh: This FAQ explains how.

2. Check sync history: View a summary of the synchronisation history to see if syncs are happening and if any errors are being reported (e.g. "no network connectivity").

3. Disable battery optimization for TrainAsONE: Modern phones often have battery-saving features that can shut down apps running in the background to prevent them consuming power. Please go to your phone's settings and disable all battery optimization for the TrainAsONE app. This is a common cause of background sync issues.

Please note that (particularly with battery saving and other optimisation settings enabled) your phone can decide to shutdown the TrainAsONE mobile app completely, or prevent it performing any tasks whilst in the background. Consequently, background data synchronisation may not happen.