Why isn't the TrainAsONE CIQ app available for my new Garmin watch?

If you have a newly released Garmin device (such as a new Forerunner, Fenix, or Venu model) and cannot find the TrainAsONE app in the ConnectIQ (CIQ) store, here is why it happens and how to resolve it.

1. The "Future Compatible" Limitation

When we build our ConnectIQ (CIQ) app, we utilise a setting that supposedly makes it available for all "future compatible" devices. Unfortunately, Garmin's automated system frequently fails to recognise brand-new hardware releases immediately upon launch.

2. Manual Manifest Updates

Because Garmin’s automation is unreliable, we must manually update the app's internal "manifest" to include specific new device IDs. We often rely on our community to alert us when a new model isn't seeing the app. Once notified, we aim to push a new release to the Garmin store as quickly as possible.

3. Immediate Workaround: Garmin Calendar Sync

You do not need the CIQ app to get your workouts onto your device. In fact, most users prefer the native experience of Garmin Connect Sync:

• Seamless Integration: This pushes your TrainAsONE sessions directly into your watch’s native "Training Calendar" widget.

• Universal Compatibility: It works on nearly every Garmin wearable, even those not yet officially supported by the CIQ app.

• How to Enable: Visit your TrainAsONE Services, click "Connect new service", and select Garmin.