Why do my workout audio cues sometimes stop working?

We are aware that a number of users experience an issue where workout speech intermittently cuts out during a run. We understand how frustrating and disruptive this is and want to assure you that resolving it is a priority for us.

**What We Know (as of July 2025)**

Our investigation has shown that this issue:

• Seems to be limited to iPhone users.

• Is often linked to the use of Bluetooth audio devices (headphones, earbuds).

• Can be triggered when other apps (e.g., music, podcasts) are simultaneously managing audio in the background.

• Is not unique to TrainAsONE; it's a known challenge across several apps that provide similar background audio guidance, suggesting a complex issue with how iOS manages audio resources.

**Troubleshooting Steps You Can Try**

While there is no guaranteed fix yet, some users have found the following steps can help reduce the frequency of the issue:

• Limit Audio Competition: Before you start your run, fully close any other apps that might use audio (e.g., Spotify, Apple Music, Audible).

• Check Permissions: Ensure the TrainAsONE app has all necessary permissions for background activity and notifications.

• Restart Your Device: A simple phone restart before your workout can often clear temporary system glitches.

• Check for Updates: Make sure both the TrainAsONE app and your iPhone's iOS are updated to the latest available versions.

**Our Commitment**

The unfortunate situation is that our team has been unable to replicate, which makes understanding the problem and creating a fix challenging. However, we continue to actively investigate. If you encounter this bug, it would be extremely helpful if you could contact our support team with details of your iPhone model, iOS version, headphone type, and any other apps running at the time. This information is vital for our investigation.